Now Hiring - Inside Sales Coordinator in Spring Hill, KS

NOW HIRING for an Inside Sales Coordinator to be the primary representative for customers, colleagues, and vendors. You'll provide client assistance through each customers experience with our established company. The person selected to fill this role will become a team liaison; the one who bridges the gap between departments. The Inside Sales Representative collaborates with office managers, department administrators, product vendors, field sales managers, and field crew project managers. You will assist with parts ordering for the warehouse inventory. Your goal is to help facilitate daily operations to help maximize performance and continued development. Join Full Service Chimney™ and help us provide residential fireplace services to the local community, as we've done for 35 years!

Is this job for you?

• Are you customer focused, and detail oriented?
• Does helping people energize you?
• Do you have the ability to multi-task daily operations and still see the overall big picture?

If you said yes, then we'd love to chat and see if we're a good fit for you! ~ APPLY NOW. ~

The primary duties revolve around giving quality customer service. We highly value our team and customers, and it is critical everyone receives the best support. You will spend a large portion of your day talking to people on the phone, scheduling jobs, and responding to customer submissions. (Please note, we are not a call center and the responsibility goes beyond responding to calls and emails.) You'll be an important part of ensuring customer satisfaction.

To succeed in this role you must have a keen attention to detail, a strong desire to learn, and value professional growth. There is a high learning curve and you're expected to gain knowledge of our specialized industry. We provide 100% paid training upon hire to set you up for success. Annual Wages start between $45K-$55K annually and are determined based on experience and education assessments. You’ll have the opportunity to earn a trade certification that comes with an immediate pay increase.

~ Military VETERANS WELCOME AND APPRECIATED! ~ If you're transitioning out of the military and back to civilian life, you may fit very well with our crew! We value your service to our country and highly encourage you to apply.

Responsibilities

• Provide customer support for all incoming solicitations (phone/email/text)
• Process data, complete forms, and build customer information packets
• Understand customer needs and requirements to respond appropriately
• Coordinate sales teams by managing schedules, filing important documents, and communicating relevant information
• Assist in placing orders and maintaining inventory
• Assist with warehouse shipping and receiving tasks
• Ensure the adequacy of required equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Inform clients of unforeseen delays or problems
• Track and monitor call performance indicators
• Review scheduled appointments, pending orders, and specific customer requests to ensure an excellent overall customer service experience

Requirements

• Strong phone presence and experience dialing/answering dozens of calls per day
• Solid data-entry and typing skills (60-WPM or better)
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent verbal and written communications skills
• Proven experience in sales; experience in administrative positions will be considered a plus
• Good computer skills; Apple OS/iOS: iMac / iPad / iPhone experience preferred
• Proficiency in English (100% fluent, written and verbal)
• Well-organized and responsible with an aptitude in problem-solving
• A team player with a high level of dedication
• Must be over 18-years of age with a H.S. Diploma or GED
• Must be authorized to work in the U.S.

Benefits

• Full-benefits start after completion of 90-days
• Medical Insurance (Health/Dental/Vision)
• 401K Retirement plan (3% Matching)
• 9-Paid Holidays
• 2-Weeks PTO in the first year

Additional Perks

• Reimbursement for personal vehicle mileage (*when used for business purposes)
• Relocation Assistance (*for qualified applicants)
• Tuition Assistance (*for qualified applicants)

• Monthly cell phone stipend
• Annual Performance Bonuses
• Unlimited Free Snacks and Beverages
• Daily Hot-Lunch options
• On-Site Gym

Holidays/Time Off

• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• 4-day vacation for Thanksgiving
• 5-day vacation for Christmas